However, all account information is stored on our servers and not remotely on devices, so it is still possible that we can retrieve your progress. It is important to remember that an anonymous/guest account can only be accessed locally from the device on which it was created, and if you have to perform a factory reset on your device, you will lose the ability to access your account. Every user starts the game using the anonymous/guest method. Knowing your login method can solve many issues.
STEP 1: Identify the login method of your original account I got a new device and don’t know how to access my existing My Singing Monsters mobile account. You can find your BBB ID in either the Options Menu under Support or in your Friends Menu at the top right. If you are unable to access these menus, it can also be retrieved from the '?' button on the bottom right corner of the title screen. If I uninstall the game, will I lose my progress?.My game started over from Level 1 and I’ve lost all of my progress!.I have an account using Game Center login, and I want to transfer my progress to an account using Facebook/email login so that I can play it on my Android/Amazon device.I was previously able to easily switch between accounts, but now I cannot. I have created multiple accounts on my Android/Amazon device, all using different Facebook accounts to log in.I got a new device and don’t know how to access my existing My Singing Monsters mobile account.Keep in mind that most of these situations may require the assistance of a Monster-Handler, so read carefully and let us know if you have any more questions or need help with getting that transfer completed!
Oh no, your Monsters are lost and you need help finding them?! Maybe you got a new device and can't remember how you logged in? Did your game or device recently update and your game started over?! Don't worry, the Monster-Handlers are usually pretty good at finding missing Monsters! These frequently asked questions will cover how to locate lost progress, transfer accounts between devices or log in methods, and what happens when you uninstall the game.
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